ENDORSE THE CODE
Help support the movement for a more democratic and just cable system!
We're asking organizations and individuals to join our call for higher
public interest standards for cable service. Let's hold our cable
providers accountable!
To add your endorsement to the Cable Code of Conduct, please email us here, with the following information:
name organization address phone email website
Please clarify whether you are offering a personal or an organizational endorsement.
Many thanks!
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Grassroots Cable Code of Conduct
[ concise version. full version here. ]
Communication
is a fundamental human right. Cable and broadband internet services are
the new, digital means of communication. As these technologies expand
and converge, they will become the dominant medium through which people communicate and express themselves.
As the world’s largest cable operator and largest cable operator in our
local area, Comcast has a special responsibility to set a positive
example in meeting its public interest obligations. Comcast must act
responsibly and respect our right to an open and free society, as it
takes a leading role in deploying these emerging technologies in our
communities.
We urge Comcast to follow this Code of Conduct:
- CUSTOMER SERVICE: Guarantee that service calls will be made
in a timely manner, accounts will be updated and credited promptly, and
credits will be issued for any service interruptions.
- PRICES: Keep any rate increases comparable to the rate
of inflation, and offer special low rates for low-income and
fixed-income populations, so that their access is protected.
- PRIVACY: Seek express written permission from consumers before collecting, storing or sharing their personal information.
- SAFE WORKING ENVIRONMENT: Provide its employees and
customers a healthy and safe working environment, free of accidents,
injuries, and property damage due to negligence.
- UNION REPRESENTATION: Allow employees to make decisions about union representation free from coercion and intimidation on the part of the company.
- LOCAL WORKFORCE: Build a diverse and locally oriented workforce whenever and wherever possible, with minimal outsourcing of jobs.
- PUBLIC ACCESS: Support PEG (Public, Education,
Government) access channel provisions in their franchise agreements.
Provide Institutional Networks (I-Nets) linking civic institutions and
community organizations.
- DIVERSE AND LOCAL PROGRAMMING: Provide the means for
people of all races, nationalities, genders, economic backgrounds, and
sexual orientations, to seek, produce and support programming in their
local communities that speaks to their own issues and concerns.
- OPEN INTERNET: Allow consumers a choice of Internet Service Providers, and treat all information in a fair and non-discriminatory fashion.
- RESPONSIBLE BUSINESS: Conduct business in a fully
transparent manner, particularly in terms of its political
contributions and lobbying. Ensure that all practices meet
environmental regulations and that business is conducted in an
environmentally sustainable fashion.
- COMMUNITY INPUT: Put a system in place for community
input into how cable technologies are deployed in their communities,
and into Comcast’s local corporate giving program.
As consumers, workers, and citizens living in the
communities in which Comcast operates, we urge Comcast to immediately
make necessary policy changes and performance improvements suggested by
this Code of Conduct.
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