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Code of Conduct


ENDORSE
THE CODE

Help support the movement for a more democratic and just cable system! We're asking organizations and individuals to join our call for higher public interest standards for cable service. Let's hold our cable providers accountable!

To add your endorsement to the Cable Code of Conduct, please email us here, with the following information:

name
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Please clarify whether you are offering a personal or an organizational endorsement.

Many thanks!

Grassroots Cable Code of Conduct

[ concise version. full version here. ]

Communication is a fundamental human right. Cable and broadband internet services are the new, digital means of communication. As these technologies expand and converge, they will become the dominant medium through which people communicate and express themselves.

As the world’s largest cable operator and largest cable operator in our local area, Comcast has a special responsibility to set a positive example in meeting its public interest obligations. Comcast must act responsibly and respect our right to an open and free society, as it takes a leading role in deploying these emerging technologies in our communities.

We urge Comcast to follow this Code of Conduct:
  • CUSTOMER SERVICE: Guarantee that service calls will be made in a timely manner, accounts will be updated and credited promptly, and credits will be issued for any service interruptions.
  • PRICES: Keep any rate increases comparable to the rate of inflation, and offer special low rates for low-income and fixed-income populations, so that their access is protected.
  • PRIVACY: Seek express written permission from consumers before collecting, storing or sharing their personal information.
  • SAFE WORKING ENVIRONMENT: Provide its employees and customers a healthy and safe working environment, free of accidents, injuries, and property damage due to negligence.
  • UNION REPRESENTATION: Allow employees to make decisions about union representation free from coercion and intimidation on the part of the company.
  • LOCAL WORKFORCE: Build a diverse and locally oriented workforce whenever and wherever possible, with minimal outsourcing of jobs.
  • PUBLIC ACCESS: Support PEG (Public, Education, Government) access channel provisions in their franchise agreements. Provide Institutional Networks (I-Nets) linking civic institutions and community organizations.
  • DIVERSE AND LOCAL PROGRAMMING: Provide the means for people of all races, nationalities, genders, economic backgrounds, and sexual orientations, to seek, produce and support programming in their local communities that speaks to their own issues and concerns.
  • OPEN INTERNET: Allow consumers a choice of Internet Service Providers, and treat all information in a fair and non-discriminatory fashion.
  • RESPONSIBLE BUSINESS: Conduct business in a fully transparent manner, particularly in terms of its political contributions and lobbying. Ensure that all practices meet environmental regulations and that business is conducted in an environmentally sustainable fashion.
  • COMMUNITY INPUT: Put a system in place for community input into how cable technologies are deployed in their communities, and into Comcast’s local corporate giving program.
As consumers, workers, and citizens living in the communities in which Comcast operates, we urge Comcast to immediately make necessary policy changes and performance improvements suggested by this Code of Conduct.